Description

Goal
Steadily grow 5★ reviews and handle feedback the right way—within platform policies.

What we do (step by step)

Review mechanics: QR touchpoints on tables/receipts/menus, a short mini-page that routes to the review form (no “gating,” no filtering negativity).
Invite templates: polite in-venue scripts for staff, SMS/e-mail copy.
Response library: 60 ready variants (positive/neutral/negative) with respectful de-escalation.
Private feedback lane: a separate form for issues—resolve quickly before they go public (policy-safe).
Monitoring: daily/weekly routine checklist, alerts for “red” cases.
Training: a short staff guide on how to ask for reviews correctly.

What you get

More fresh, authentic 5★ reviews and fewer public escalations.
Higher rating, stronger trust, better CTR on your business card.

Files/formats

.pdf/.png — QR materials (print-ready).
.docx — invite copy, response library, staff scripts.
.xlsx — incident/solution log.
.pdf — platform-policy compliance guide.

Success metrics
New reviews per month, average rating, response time <24h, card CTR.

What we need from you
A short domain/link for QR, account access, a point person for replies.

Options/add-ons
Additional languages, branded NFC cards (print files), extended team training.

Mini-FAQ
— Can we reward reviews with bonuses? Monetary/material incentives are prohibited on many platforms—use our safe phrasing instead.
— Can we delete bad reviews? Only if they violate rules—we’ll help prepare a takedown request.